General Conditions of Sale

1. FIELDS OF APPLICATION

These general terms and conditions of sale apply to any inquiry or order placed on the website www.moroccanstyle.es and its associated addresses (hereinafter, the Site) by the buyer. These general terms and conditions of sale prevail over all previous versions or specifications.

The conditions applicable to the Customer are those in force at the time of the actual validation by the Customer of his/her order registered on the Site, and at that time Moroccan Style (hereinafter the Seller) considers that the Customer has duly read the terms and conditions of sale and accepts them without reservation.

The Client will always and in all cases have access to the conditions prior to the start of the product contracting process, and they may be stored and/or reproduced on a durable medium.

The validity period or duration of these Specific Contract Conditions will be the time they remain published on the Website and will be applicable from the moment the Client uses the Website and/or proceeds to purchase any product.

The Seller reserves the right to unilaterally modify these Conditions, without affecting the goods or promotions that were purchased prior to the modification by the Customer.

The Client agrees to carefully read the Terms and Conditions each time they purchase a product, as they may have been modified since the last time they accessed them.

If any clause included in these Conditions is declared totally or partially null or ineffective, such nullity will affect only that provision or the part thereof that is null or ineffective, with the remainder of the Conditions remaining in force.

The purpose of these general conditions is to regulate the contractual relationship between the Seller and the Buyer, which arises at the time the latter accepts the purchase during the online contracting process, using the mechanisms described below.

The contractual relationship of sale entails the delivery, in exchange for a price determined and publicly displayed on the website, of one or more specific products.

Each of these products may be subject to specific regulations through the specific contracting conditions for each product. Further details will be provided in the warranty, returns, and withdrawal sections, or in the product's technical sheet, due to the different formats in which the products are sold, their packaging, or their very nature.

These general conditions of sale and the order summary sent to the buyer form a contractual whole and constitute the entire contractual relationship between the parties.

This website, www.moroccanstyle.es, operates and sells within Spain (Mainland, the Balearic Islands, the Canary Islands, Ceuta, and Melilla), as well as in the rest of the European Union countries. Therefore, products are shipped and distributed only in Spain and other countries within the European Union.

The use of this Website, as well as any purchase made on it, is considered to have taken place in Spain and is therefore subject to current Spanish laws and regulations. If you wish to make a purchase from outside the European Union, the User must contact Moroccan Style by email (tienda@moroccanstyle.es) to inquire about the possibility of an exception and to assess the possibility of sales and shipping.

All of the above is without prejudice to the possibility that Moroccan Style may soon offer these services in the excluded areas, in which case it will announce this in advance on its Website.

2. SELLER IDENTIFICATION

· Company Name: MOROCCAN STYLE MADRID
· Population: Villalbilla.
· Province: MADRID
· Postal Code: 28810
· Telephone: 627 297 251
Email: tienda@moroccanstyle.es

3. BUYER IDENTIFICATION

3.1 FIRST PURCHASE ON THE WEBSITE

Buyer identification will always be completed during the purchasing process. If this is the first purchase, the buyer must enter the information indicated below during the following process:

1. After selecting the desired item(s) and adding them to your cart, click the “Proceed to Checkout” button.

2. You will then be asked for an email address. This address can be reviewed and changed later if necessary.

3. In the next step, you'll be asked to enter your shipping address, which will be recorded and associated solely with the order in question. The fields you'll need to fill out are:
- Country
- Full Name
- Telephone (optional)
- Address
- Population
- Postal Code
- Province.

4. You will then be asked to choose your shipping method.

5. Finally, you will be asked to choose your payment method.

6. Once the order is confirmed, an order document will appear with its corresponding number, which you can print by clicking the corresponding option. This document will show the order status, the total amount in euros, the shipping address, and the shipping method.

3.2 LOGIN TO THE WEBSITE

You can also register using the "Login" option on the store's homepage. You can register whether you have already purchased something from Moroccan Style or have not yet made a transaction on the website. The registration process consists of the following steps:

1. First, you will be asked for your email address.

2. The website will then automatically send an email to that address with a login link. This link can only be used once and will expire after 14 days.

3. Once you have registered and logged in, you can remain logged in indefinitely from any device you are using (computer, tablet, or mobile phone).

4. You can log out at any time using the corresponding button on the store's website. However, to log back in, you'll need to request a new link to your email from the website, following the procedure described above. You can repeat this process as many times as you like.

Once logged in, you'll have access to all your previous orders. When you place a new order, you'll be given the option to use or modify your previously registered personal and shipping information.


4. ORDERS

4.1 PRODUCT OFFER

The products are presented in accordance with legal requirements and as accurately as possible.

There may be differences between the Products delivered and those represented on the Site or in the catalog, mainly for Handicrafts for which production homogeneity cannot be perfectly guaranteed or for those that have been subject to adaptations related to technical or technological evolution. These differences, since they do not relate to the essential characteristics of the Products and do not affect their quality, cannot justify the cancellation of the order or the refusal of delivery. The perfect representation of the Products on the Website and/or in the catalogs cannot be guaranteed, in particular due to differences in color reproduction by Internet browsers and/or display monitors. In this regard, Moroccan Style cannot be held responsible for the inaccuracy of the photographs appearing on the Site.

The products offered for sale by Moroccan Style are those listed on the site on the day the user visits the site and are subject to availability. In the event of a product being unavailable, the buyer will be informed as soon as possible.

4.2 ORDER ACCEPTANCE

The order is final for the buyer upon confirmation of their order, and for Moroccan Style upon validation of payment and confirmation of acceptance of the order.

4.3 EXTENSION OR CANCELLATION OF ORDER

To extend an order, you can do so by clicking the “Continue Shopping” button as long as you haven’t completed your purchase.

To cancel an order after making a purchase, you can cancel it with a full refund as long as the order has not left our warehouses or is in transit to the indicated address.

For orders that have already left Moroccan Style facilities, a return must be requested once they have arrived at the customer's address.

To request cancellation of your order, please send an email to tienda@moroccanstyle.es.

5. PRICE / PAYMENT

5.1 PRODUCT PRICES

Product prices are indicated in euros (€). They are guaranteed until the publication of a new catalog or special discount. The prices indicated on the website are guaranteed on the day of the order, within the limits of available stock, except for significant changes in charges, particularly VAT, and except for obvious typographical errors or omissions.

The prices indicated reflect the VAT applicable on the date of the order. If the VAT rate changes, these changes may be reflected in the price of the items without prior notice to the User.

5.2 DELIVERY FEES

Your purchases can be delivered by courier. The type of shipping will be specified when placing your order. The buyer is also given the option to choose the delivery method.

5.3 PAYMENT

Payment will be made exclusively in Euros (€). Payment methods offered are credit or debit cards (through the PayPal platform), direct payment through a PayPal account, or bank transfer (including the order number), unless otherwise indicated.

If the payment platform reports a denial of the card, the order will be automatically canceled, and the customer will be informed online and immediately of the cancellation.

The order will be sent to the following address:

Moroccan Style Madrid
28810 Villalbilla – Madrid

If the transfer is not received within 8 days of the buyer's order confirmation, the order will be considered canceled.

Credit card payments are secure and comply with Spanish and international interbank regulations. Moroccan Style does not retain the bank details of buyers who pay by credit card.

Orders that are processed after payment validation do not receive any discounts or late payment penalties.

Payment with PayPal

PayPal is a secure payment method that allows you to quickly pay for your items without sharing your bank details with the seller's websites, whether you have a PayPal account or just want to pay with your credit or debit card.

All you need to do is enter them when you create your PayPal account. They are then encrypted and secured once and for all. If you already have a PayPal account, you can use it on our site to pay for your purchases quickly and securely.

If you don't have a PayPal account, you can also choose this payment method. Upon checkout, you'll be directed to a PayPal page where you can enter your credit or debit card details in a completely secure and confidential manner.

5.4 GENERAL PROVISIONS ON THE PAYMENT PROCESS

The payment order given by the User necessarily implies adherence to these General Conditions as well as the specific conditions of the order.

For any payment method chosen by the User, all payments will be subject to the terms and conditions applicable to the User by the financial institutions involved or by secure payment platforms (e.g., Visa, Mastercard, PayPal, etc.).

Once payment has been successfully made, the User will receive two emails containing information and confirmation confirming the essential conditions of the transaction:
• Contracted services, and description of their provision.
• Products sent to the address indicated by the User.

The confirmation email will contain the product invoice, which the User can use to request a warranty claim from the seller upon receiving the order.

In any case, the User will always have access to information about their orders and corresponding invoices for purchases made through the website.

Moroccan Style reserves the right to cancel payments or orders if there is evidence of fraudulent transactions, and will report any conduct that may be subject to investigation for fraud prevention purposes to the competent authorities.

5.5 BILLING

The invoice sent to the buyer includes the information provided by the buyer in their customer account. The buyer has the opportunity to modify this information for any new order placed on the site.

The buyer acting as a professional is required to contact Moroccan Style Professional Services prior to final validation of any order to establish any invoice for professional use. The professional client will provide Moroccan Style with all necessary information to prepare such invoice.

6. DELIVERY

6.1 DELIVERY TERMS

For products in stock at our facilities, the time elapsed between placing the order and the date of the first delivery attempt by the shipping company to the address indicated in the order is the sum of these two factors:

1. Shipping preparation time (24 to 48 hours) = validation and verification of your details and payment preparation of your order collection by the transport company.

2. The shipping and delivery times for your order are indicated in business days, ranging from 1 to 2 days for destinations within the Peninsula. For other islands, Ceuta, Melilla, or international shipping, the shipping time will vary.

If you do not receive a package within the specified timeframe, an investigation will be conducted with the shipping company, which may take several days (the maximum timeframe is approximately fourteen (14) business days). During this period, no reshipment or refund of the order will be possible.

We advise you to check that everything is in compliance with your order upon receiving your package and that the packaging is in perfect condition. Then, sign with reservations and indicate by hand on the carrier's delivery note if you find any anomalies upon receipt. Upon opening your package, if you find that the items delivered do not comply with your order or are damaged, please contact our Customer Service at tienda@moroccanstyle.es or by phone at 627 297 251.

For products not in stock at our facilities, please contact Customer Service for the estimated delivery time.

6.2 RECEIPT AND CLAIMS

Once you have received your order, you may cancel your purchase within 14 calendar days of receiving your order, provided the product is not custom-made, has not been used or damaged, is in its original packaging and manuals, and includes all original accessories or promotional gifts, if applicable.

We remind you that, when you exercise your right of withdrawal, a refund will be issued for the product(s) purchased. This will include the purchase price and, if applicable, delivery costs using the least expensive standard delivery option, provided that the product(s) purchased are defective, damaged, or incorrect.

If the withdrawal is voluntary because the purchased product(s) do not meet the customer's expectations, delivery costs will not be refunded. Likewise, if the customer chooses to have the product picked up at home, the costs of the pickup itself will be borne by the customer.

Items that are not in their original packaging intact and unopened, as well as any product customized for the customer, cannot be returned by exercising the right of withdrawal. Therefore, returns of any products that show any tampering with the protective film on the box (if applicable) or packaging will not be accepted. Otherwise, the value of the item will be depreciated.

For products that require opening and use to determine if they are working properly, Moroccan Style will require that the returned product be in perfect condition and that all its components, packaging, and wrapping be present in order to accept the return.

And you must also ensure that:
a) It has not been used incorrectly or negligently, it has not been handled inappropriately or recklessly, and it has not been subjected to abnormal or harmful conditions.
b) It has not been involved in any accident nor has it been damaged when attempting to repair or modify it.
c) It has not been used in a manner contrary to the manufacturer's instructions for the product.
d) It has not deteriorated due to natural wear and tear after receipt.

If the product does not meet any of the above requirements, we may, at our discretion, not repair or replace the product or refund any amount paid, and/or we may require you to reimburse all shipping costs incurred at the current standard rates.

In the event of a defective product, Moroccan Style will proceed, as appropriate, with repair, replacement, price reduction, or termination of the contract, all of which will be free of charge to the consumer and user.

If the product or its packaging has been damaged or is not in its original shipping condition, the value of the item will be depreciated.

This provision does not affect the rights granted to consumers by current legislation.

In cases where you consider that at the time of delivery the product does not conform to the provisions of the Contract, is a product damaged during shipping, or is incorrect, you must contact us immediately through our contact form, providing details of the product, as well as the damage it has suffered, or by calling 34 627 297 251 during our customer service hours listed in the Customer Service section.

Once we have reviewed the return request and made the appropriate checks, and after confirming via email, we will collect the product from the delivery location.

We will carefully examine the returned product and will notify you by email within a reasonable timeframe whether a refund or replacement is appropriate (if applicable). The refund or replacement will be made as soon as possible and, in any case, within 14 calendar days of the date we send you an email confirming that the refund or replacement of the non-compliant item is appropriate.

Any amount paid for products returned due to a proven defect or flaw will be fully refunded, including the delivery costs incurred to deliver the item. The refund will be made using the same payment method used to pay for the purchase.

The rights recognized by current legislation are safeguarded.

The exchange of an item for a different one will not be accepted; in this case, it must be returned and a new purchase made.

Returns for products purchased online can be made by requesting a home pickup. You can do this by sending an email requesting the return with your contact information and order number, or by contacting our Customer Service team.

If you have received an incorrect order, please call Customer Service at 627 297 251 or email us at tienda@moroccanstyle.es. We will be happy to assist you and correct the error.

7. WARRANTY / PRODUCT LIABILITY

7.1 SCOPE OF THE WARRANTY

All items offered on our website come with an official manufacturer's warranty, as legally established, for a period of two years from the date of delivery.

This warranty period is 2 years from the date of delivery of the product. However, this does not include defects caused by negligence, impacts, incorrect use or improper handling, incorrect installation not carried out by authorized technical services where applicable, etc., or materials that are worn due to use. Always keep the order invoice as proof of purchase.

The provider reserves the right to request an official technical service provider from the brand to verify the origin of the problem. If the defect is due to a cause beyond its control, the repair will be chargeable. In cases that justify the warranty, the option will be repair, replacement of the item, a discount, or a refund, under the legally established terms. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

To redeem your warranty, please contact Customer Service by phone or email at tienda@moroccanstyle.es, where they will inform you of the process.

7.2 RESPONSIBILITY OF MOROCCAN STYLE

Moroccan Style's liability for the delivered Products, including within the scope of applicable contractual or legal warranties, is limited to the price of the defective or non-compliant Products. Moroccan Style is not liable for compensation for indirect damages or any other financial loss suffered by the buyer or a third party.

8. USE OF THE WEBSITE

8.1 INTELLECTUAL PROPERTY

The articles published on the Moroccan Style website, including logos, trademarks, text, photographs, images, drawings, models, or tables, constitute works protected by intellectual property rights or human rights.

Therefore, any reproduction or representation, in whole or in part, of this site is prohibited without the express prior consent of the holders of these rights and would constitute an infringement punishable by the provisions of the Intellectual Property Code and/or a criminal offense of a nature that would subject violators to civil liability.

8.2 SELLER'S RIGHTS

Moroccan Style's rights with respect to the website are described below:
• Maintain, modify or suspend your website without prior notice.
• Modify the price of the offers.
• Reject orders due to lack of stock or non-payment by the customer.
• Refuse access to IT tools to clients in the event of non-compliance with these conditions.
• Receive the amount of the customer's purchases, once the transaction has been accepted.
• Retain ownership and full ownership of the item until full payment is received from the customer.
• Proceed to correct or amend human or computer errors.

8.3 USER RESPONSIBILITY

All information provided by the User to Moroccan Style and through the corresponding forms must be truthful. It is the User's responsibility to keep the information provided to Moroccan Style up-to-date. In any case, Moroccan Style disclaims any liability for damages or losses resulting from the provision of false, insufficient, inaccurate, or incorrect information.

Access to the website does not imply any obligation on the part of Moroccan Style to verify the authenticity, suitability, completeness, accuracy, adequacy, or updating of the information provided by the User through the corresponding forms.

Moroccan Style shall not be liable in cases where it is the responsibility of the parents, guardians, or legal representatives of minor or incapacitated Users to authorize access, provision of personal information, or use of the website or the contracting of any products or services provided through the applications or web platform. The aforementioned parents, guardians, or legal representatives shall be responsible for supervising the minor or incapacitated person's access to and use of the products and services provided through www.moroccanstyle.es.

User access to the Content does not imply any obligation on the part of Moroccan Style to monitor for the absence of viruses or other harmful elements that could have a harmful effect on the User's computer equipment. In any case, the User shall be responsible for the necessary tools to detect such viruses or harmful elements. Consequently, Moroccan Style shall not be liable for any damage caused to the computer equipment of Users or third parties during access to the Content.

Moroccan Style will not be liable for any interruptions in electrical or telecommunications services that prevent users from using the services offered.

9. FORCE MAJEURE

Neither Party may be held liable for any total or partial non-performance of its obligations if such non-performance is due to a fortuitous event or the occurrence of an element constituting force majeure, such as, in particular, but not limited to, flood, fire, storm, shortage of raw materials, transport strike, partial or total strike or blockade. The Party affected by such events shall inform the other Party as soon as possible and, at the latest, within five (5) business days after the occurrence of this event.

The parties agree that they will consult as soon as possible to jointly determine the execution of the order during the period of force majeure.

If the force majeure event lasts longer than one (1) month, Moroccan Style may not fulfill the order and will therefore refund the order in question.

10. APPLICABLE LAW / JURISDICTION

These terms and conditions shall be governed by or construed in accordance with Spanish law, insofar as it is not expressly provided for herein. The provider and the user agree to submit any dispute that may arise from the provision of the products or services covered by these Terms and Conditions to the Courts and Tribunals of the user's domicile.

In the event that the User resides outside of Spain, the Provider and the User expressly waive any other jurisdiction, submitting to the Courts and Tribunals of the domicile of the OWNER OF THE WEBSITE.

11. MEDIATION

The European Commission has launched a platform to help consumers and merchants resolve disputes related to online purchases.

Address to the platform:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES